Privacy Statement

Privacy Notice for BrainQR

This Privacy Notice is effective from 22 March 2024 and is applicable to all companies under BrainQR LLC. and applies to information collected, used, stored and disclosed through our websites, forums, blogs, social media, web applications, mobile applications (BrainQR, MuscleQR) and other products and services or when you otherwise interact with us.

1. Background
This privacy notice applies to all personal information which is processed by BrainQR; it lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all services and ways we collect your data. The following is a description of the types of personal information we hold and consider relevant for the services we provide:

  • Personal contact details – title, full name, current contact details i.e.. Home or mobile number, address, email address
  • Your age, date of birth, gender as you describe it, religious affiliation if any, sexual orientation, nationality, marital status, family make-up and history, lifestyle and social circumstances, professional insights about you
  • Records of your contact with us via phone, email, post, online contact form Details of payment methods you use for our own accounting and where this is encrypted on our website
  • Marketing to you and analysing data – this will include a history of communications via our website and to our office, information you have provided regarding interest in other services we provide. We may wish to use data for research, funding purposes etc. but will always request your explicit permission even if this data is anonymised
  • Information obtained from third parties: we require details of any involvement of other medical/therapy practitioners in your care for example psychiatrist, general practitioner, psychologist regarding your mental and physical health and personal circumstances, this may include alternative therapies, prescribed medication, or social drug use. We may need to be in communication with these third parties to provide best care.
  • Criminal records information if you wish to disclose it and information about your home, financial health, employment status, residency/citizenship where these contexts affect your health and treatment

2. Data Protection
The source of your personal information comes from you directly, any family members, medical/psychological/therapeutic and other practitioners, social work, educational institutions, other members of BrainQR.
This information is collated:

  • By email, our online contact form, by post, by telephone or in person;
    The information is stored:
  • In emails, in password protected computer files with back up, in paper files in locked cabinets

3. What do we use your personal data for?

  • Assess your conditions/psychological problems, the possible source of those problems, determine the best course of action
  • Keep records up to date
  • For research and analysing statistics related to best practice, and for professional development, supervision, training

4. Legal grounds for retaining, processing and sharing your information:

  • For decision making and profiling regarding your care
  • To comply with our statutory bodies and insurance providers
  • To test our own performance
  • For management, auditing, accounting, supervision
  • To comply with our legal obligations where we consider your actions will cause harm to yourself or others

5. Do we share your personal information with other organizations?
Only in case of emergency and/or with your explicit permission

6. How and when can you withdraw your consent?
We rely on your consent to process personal data, and to conduct the services we provide. For our service provision we will ask you to sign a consent form. You can withdraw this at any time by contacting us directly and on request we will remove all data from the various storage locations.

7. Is your personal information transferred outside the USA?
We are based in US but on rare occasions we will share your anonymized data with trainers, other professionals outside the US. This is a requirement of our supervision and personal development and again your express consent will be requested.

8. Changes to your personal information
Please tell us if any of your information changes so that we can update our records

9. Do you have to provide your personal information to us?
We are unable to provide you with our services without personal information, however the nature and extent of your disclosures are at your discretion.

10(a). Is there monitoring regarding processing, filing your personal information?
We self-monitor the storage of information

10(b). How long is information held for?
We are allowed to keep records for six years to protect ourselves from a claim of breach of contract or personal injury. We will keep records for six years after our therapeutic relationship ends and three years after a client turns 18. All information which we keep for this period of time will be securely locked or password protected where relevant.

11. What are your rights under data protection laws?

  • To be informed about how we keep and process your information
  • To have this information corrected if inaccurate
  • To object to processing of personal information
  • To restrict processing or to request erasure of person
    al information
  • To request access to your information
  • To move, copy or transfer personal information
  • Right not to be subjected to automated decision-making

12. Changes to this privacy notice
We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit us or our website.

Contact us:


1. How we use cookies
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and are called first-party cookies. We also use third-party cookies – which are cookies from a domain different to the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes.

2. Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

3. Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

4. Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

5. Advertising Cookies
These cookies may be set through our site by third party advertising partners, including Google. If the cookie is set by a third party that also monitors traffic on other websites (such as an advertising provider), then this type of cookie may also track user movements across different websites to build a profile of online behaviour and show you relevant adverts on other sites. If you do not allow these cookies, you will experience less targeted advertising. For details of how Google uses associated data when a user provides cookie consent on a website, please click on the following link: Google’s Privacy & Terms

6. Cookie Preferences
You can access the Preference Centre where you can change your preferences by clicking the “Cookie Settings” button below.
Find out more
To find out more about cookies, including how to see what cookies have been set, visit or
To opt out of being tracked by Google Analytics across all websites visit
You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent.
The following links detail how to manage cookies on popular web browsers:

  • Google Chrome
  • Safari
  • Microsoft Internet Explorer
  • Microsoft Edge
  • Mozilla Firefox

For information relating to other browsers, visit the browser developer’s website, where the ‘help’ section will normally provide details on how to manage the cookie settings. Contacting us Through Social Media

If you send us a private or direct message through social media, the message will be stored within the system used. It will not be shared with any other organisations.
Use Of The Remote BrainQR, MuscleQR App

By using the Software or the Services, you accept the terms of this Privacy Policy and our terms of service (the “Terms of Service”), and consent to our collection, use, disclosure, and retention of your information as described in this Privacy Policy. If you have not done so already, please also review our Terms of Service. The Terms of Service contain provisions that limit our liability to you and require you to resolve any dispute with us on an individual basis and not as part of any class or representative action. If you do not agree with any part of this Privacy Policy or our Terms of Service, then you may not use the Software or any of the Services.

This Privacy Policy describes how BrainQR collects, uses, discloses, and protects the personal information of users of our remote neurofeedback app when accessing and using its services. By using the BrainQR you agree to the terms and practices described in this Privacy Policy.

Information Collection and Use

a. We may collect and store personal information from you, such as your name, email address, date of birth, and contact details. We use this information solely to facilitate your use of the App, TheraQ assessment and provide you with remote Neurofeedback sessions.
b. During Neurofeedback sessions, the App may collect data related to your brainwave activity and other physiological metrics. This data is used to tailor and enhance the Neurofeedback experience for better results and is not shared with any third parties.
c. During Biofeedback sessions, the App may collect data related to your muscles, heart, breathing, galvanic skin activity and other physiological metrics. This data is used to tailor and enhance the Biofeedback experience for better results and is not shared with any third parties
d. Device Information: We may collect information about the computer or mobile device you use to access the Software and our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
de Location Data: We may collect information about your location for the purpose of enabling bluetooth connectivity to EEG devices during Neurofeedback sessions and EMG devices during Biofeedback sessions

Information We Will Never Collect
We will never ask you to share your account password. Never trust anyone that asks you to disclose your password. Do not be fooled if someone reaches out to you pretending to be from us.
Automatically Collected Information
When you access or use the Software or the Services, we automatically collect information about you, which may include, but is not limited to:

  • (I) Log Information: We may collect log information about your use of the Software and the Services, including the type of browser you use, access times and your IP address.
  • (II) Device Information: We may collect information about the computer or mobile device you use to access the Software and our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

Information We Collect from Other Sources
We may obtain information from other sources, including third parties, and combine that with information we collect through the Software and the Services.

Data Security
We implement reasonable security measures to protect your personal information and Neurofeedback data from unauthorised access, disclosure, alteration, or destruction.

Data Retention
We will retain your personal information and Neurofeedback/Biofeedback data for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

You have the right to:

(a) verify what Personal Information we hold about you;

(b) ask for your Personal Information to be corrected or updated; and

(c) withdraw your consent to the use by us of your Personal Information and have it deleted from our records.

If you wish to inquire about and verify and / or correct Personal Information we hold about you, or if you wish to have all your Personal Information permanently deleted from our records, please contact us using the contact information below. Please note that deletion of your Personal Information may make it impossible for you to use the Sites or the Services, or certain portions thereof. If you request deletion of your Personal Information, we reserve the right to retain some of your Personal Information for a reasonable time to the extent it is required to be held by us by law, rule or regulation in order to satisfy our legal obligations, or where we reasonably believe that we have a legitimate reason to do so.
Disclaimer About Sharing Personal Information Online

You acknowledge that when sharing personal information online, there is always a risk of data breaches, including data breaches in which third parties unlawfully access our systems or the systems of our third-party providers, which store personal information.

Third Party Services
We may use third-party service providers to assist in providing the App’s services or for analytics purposes. These service providers may have access to your personal information as necessary to perform their functions but are obligated not to disclose or use it for any other purpose.

By using the App, you consent to the collection, use, and storage of your personal information and Neurofeedback data as described in this Privacy Policy.